Refund policy


Last Updated: 22 August 2026, 18:00 IST

At Reliable Pen Makers, we are committed to providing premium-quality writing instruments. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.

Please read our policy carefully before placing your order.

Return Policy

We do not accept returns for reasons including, but not limited to:

  • Change of mind
  • Ordered by mistake
  • Change of colour, design, model, or finish
  • Personal preference after delivery
  • No longer required
  • Dissatisfaction unrelated to a manufacturing defect

Products are eligible for return or replacement only if they are:

  • Damaged during transit
  • Received in a defective or non-working condition
  • Incorrect items shipped by us
  • Affected by a manufacturing defect

Replacement Policy

If you receive a damaged, defective, incorrect, or non-working product, please contact us within 48 hours of receiving your order.

Please email us at reliablepenmakers@gmail.com and include:

  • Your Order ID
  • Clear photos or a short video showing the issue
  • A brief description of the problem

Our team will verify your request and respond within 1–2 business days.

If the claim is approved, we will arrange a replacement at no additional cost, including free return shipping for the faulty item.

Exchange Policy

We do not offer exchanges for:

  • Change of colour
  • Change of pen design or model
  • Different quantity required after delivery
  • Personal preference
  • Accidental orders placed by the customer

Exchanges are available only if the delivered product is defective, damaged, incorrect, or not working.

Incorrect Address, PIN Code, Failed Delivery & RTO Policy

Customers are responsible for providing a complete and accurate delivery address, PIN code, contact number, and other shipping information.

Please carefully check your complete address and PIN code before confirming your order.

Incorrect Address or PIN Code

Reliable Pen Makers will not be responsible for delivery failure if the customer:

  • Provides an incorrect PIN code
  • Provides an incorrect or incomplete address
  • Provides an incorrect contact number
  • Changes the delivery location after the order has been dispatched
  • Provides incorrect updated address details through WhatsApp
  • Is unavailable during delivery attempts
  • Refuses to accept the shipment
  • Cannot be contacted by the courier partner

Multiple Delivery Attempts

Courier partners may make multiple delivery attempts according to their delivery procedures.

If delivery has been attempted multiple times but the parcel cannot be delivered due to an incorrect address, wrong PIN code, customer unavailability, refusal, unreachable contact number, changed location, or another customer-related reason, the parcel may be marked as Return to Origin (RTO).

Repeated delivery attempts do not make Reliable Pen Makers responsible for an address, PIN code, contact, or delivery issue caused by information provided by the customer.

Address Changes After Dispatch

Once an order has been dispatched, we cannot guarantee that the courier partner will be able to change the delivery address, PIN code, city, or delivery location.

If the customer requests a different delivery location after dispatch and this results in additional courier charges, non-delivery, or RTO, the resulting charges will be the customer's responsibility.

RTO – Return to Origin Orders

If a product is returned to us due to an incorrect address, wrong PIN code, failed delivery, customer refusal, customer unavailability, changed location, or another customer-related reason, you may request a refund after the parcel has been returned to us.

  • The refund will be processed only after the RTO parcel has been physically received by Reliable Pen Makers.
  • The returned product will be inspected before the refund is approved.
  • ₹150 will be deducted from the eligible refund amount towards forward shipping and RTO-related charges.
  • The remaining eligible amount will be refunded to the original payment method.
  • If the returned product is used, damaged, altered, incomplete, or otherwise not in its original condition, the refund may be reduced or declined after verification.

If the Delivery Problem Is Our Fault

If the delivery failure, incorrect address processing, incorrect shipment, or RTO is caused by an error made by Reliable Pen Makers, the customer will not be charged the above customer-related RTO or re-shipping charges.

Refund Policy

Refunds are issued only in the following situations:

  • A replacement cannot be provided for an approved defective or incorrect product.
  • Your order is cancelled by Reliable Pen Makers before shipment.
  • An eligible RTO order qualifies for a refund under the RTO policy stated above.

Approved refunds will be processed to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

Shipping and RTO charges, where applicable, are non-refundable unless the issue was caused by Reliable Pen Makers.

Delivery Issues

If your order tracking status shows Delivered but you have not received the package, you must notify us within 24 hours of the delivery update.

Please email reliablepenmakers@gmail.com with:

Subject: Delivery Not Received

Include:

  • Order ID
  • Contact Number
  • Details of the issue

Requests reported after 24 hours may limit our ability to investigate the matter with the courier partner.

Contact Us

If you have any questions regarding this policy, please contact us.

Reliable Pen Makers Email: reliablepenmakers@gmail.com

We appreciate your trust in Reliable Pen Makers and are committed to providing quality products and reliable customer service.