Shipping policy


Thank you for shopping with Reliable Pen Makers. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Standard orders are usually dispatched within 1–2 business days.
  • Orders are not processed or dispatched on Sundays or public holidays.
  • During festive seasons, promotional sales, or periods of high order volume, dispatch times may be slightly longer.

Shipping Partners

  • We ship across India through trusted courier partners such as Shiprocket and other reputed logistics providers to ensure secure and timely delivery.
  • The courier partner is selected based on your delivery location and service availability.

Estimated Delivery Time

Delivery timelines are estimates and may vary depending on your location.

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote or Rural Areas: 5–10 business days

Actual delivery times may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
  • Any applicable shipping charges are non-refundable unless the error is caused by Reliable Pen Makers.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable) containing your tracking details.
  • You can track your shipment using the tracking link provided.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable.
  • An incorrect or incomplete address was provided.
  • The customer refuses delivery.
  • The courier cannot contact the customer.

The shipment may be returned to us. Any additional shipping charges incurred for re-dispatching the order will be the responsibility of the customer.

Incorrect Shipping Information

  • Please ensure your shipping address, mobile number, and PIN code are correct before placing your order.
  • Reliable Pen Makers is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed Shipments

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Courier operational delays
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Transportation disruptions

We appreciate your patience in such situations.

Lost or Missing Shipments

If your tracking status shows Delivered but you have not received your package, please contact us within 24 hours.

Email: reliablepenmakers@gmail.com

Please include:

  • Order ID
  • Full Name
  • Registered Mobile Number
  • Details of the issue

Requests reported after 24 hours may limit our ability to investigate with the courier partner.

International Shipping

Currently, Reliable Pen Makers ships only within India. International shipping is not available at this time.

Contact Us

If you have any shipping-related questions, please contact us:

Reliable Pen Makers Email: reliablepenmakers@gmail.com

We are always happy to assist you and ensure your shopping experience with Reliable Pen Makers is smooth and hassle-free.